Lesson Policies

 

(1) Payment

When you schedule an online lesson, the invoice will be sent to your email address the day before the scheduled lesson. Please complete the payment before your lesson starts. We accept payment by PayPal, Google Pay or credit card. If you take an in-person lesson, you can pay at the lesson. We accept payment by cash, PayPal, Google pay or credit.

(2) Cancellation

Your teacher will send you a lesson reminder the day before the scheduled lesson. Please reply to confirm your lesson.

If you would like to reschedule or cancel your lesson, tell your teacher at least 12 hours before the lesson time so another student can schedule a lesson at that time. Once the lesson is confirmed, or if there are less than 3 hours before the lesson time begins, the lesson will be non-refundable and the fee must still be paid in full. If you purchased a package, one of the lessons will be deducted from your total.

(3) No Show/ Be on time

If you are more than 15 minutes late without notice, the lesson will be considered a no-show and charged. Please be ready so we can get started promptly at the scheduled lesson time. We cannot extend your lesson time when another lesson is scheduled after you.
 

(4) Exceptions for Inclement Weather & Unexpected Emergencies

1. During the winter in upstate NY, there are several days that schools are closed or delayed because of snowstorms, extremely low temperatures or unpredictable power outages (especially those with unexpected blackouts as online lessons need an internet connection). The teacher will inform you as soon as she confirmed that the lesson should be canceled.  You can get a full refund or schedule for the make up lesson.

2. We understand that there are times when we have unexpected emergencies and advance notification is not possible.

We are willing to work with those who are faced with extraordinary circumstances beyond their control (natural disasters, traffic accidents, sudden emergencies, etc.)

(5) Teacher's Cancelation

If your teacher has to cancel the lesson for personal reasons, the teacher will inform you at least 24 hours before the lesson time. You can get a full refund if you already paid. If the teacher requests the cancelation less than 24 hours prior to the lesson, you will get a full refund and a free lesson.

Updated 2/20/2020